Are my details secure?
I want to phone through my Credit/Debit Card details, what do I do?
What does my Order Status mean?
How long will it take for my order to be delivered?
Where can I find more Information on Delivery Services?
I've received the Despatch Notification but haven't had my parcel?
I want to Cancel my order what do I do?
Do you have a Customer Loyalty Scheme?
I have a question relating to magic and/or paganism - can you help?
Can I contact Customer Services by Phone?
I'm having problems with the Shopping Cart
What do I get for recommending a friend to Pagan Magic?
Are my details secure ?
This web site is protected by a 128 SSL certificate. This means that your personal details are encrypted and will be kept securely and remain confidential.
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I want to phone through my Credit/Debit Card details, what do I do?
Call our 24 Hour Automated Support Line on 08452302363, you will need to provide the following information:
- Name
- Order number
- Long card number
- Valid from and Expiry date
- Issue number if applicable
- The last 3 digits on the back of the signature strip.
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What does my Order Status mean ?
Pending - Orders are accepted once payment has been received, when an order is pending the payment has yet to be taken.
Preparing [PayPal IPN] - If you select PayPal as your payment method but do not complete the transaction through PayPal, your order will be set to Preparing [PayPal IPN]. Your basket will be saved, but we will not be able to process your order unless you complete your payment. Orders with this status will be deleted off of our system after 1 month.
Processing - Payment has been received and the order is being prepared. In the majority of cases orders are sent within 2-7 days, however on occassions we may be awaiting stock from overseas suppliers.
Packing - Our shipping department is now finalising your order and it will be despatched shortly thereafter.
Despatched - Your order has been posted.
Partial-Despatch - Your order has been sent, but some items have been placed on back-order.
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How long will it take for my order to be delivered ?
Pagan Magic works hard to bring you a massive range of products from the best suppliers around the world. From time to time a customer may place an order for an item that we need to order in, for this reason we advise all customers that the processing time for an order may be up to 30 days, however the majority of orders are shipped within 2-7 days of payment being received. If you require an item urgently please contact us before placing your order to check availability. We are a small family business, and whilst we don't have as many staff as some of our competitors, we work hard to make sure your order gets to you safely, and within the time-frame set out on the website.
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Where can I find more Information on Delivery Services ?
The majority of our orders are shipped by Royal Mail, larger orders may be shipped by Parcel Force.
To find more information on the delivery service that Royal Mail offer please visit their web site www.royalmail.com
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I've received the Despatch Notification but haven't had my parcel?
Please check the Royal Mail website for more information on delivery times. If that time has expired, please contact your local sorting office and your neighbours to see if they have any undelivered mail for you. We've learnt from experience that postal workers do not always leave an advisory card if they cannot deliver.
If the sorting office cannot help you then please contact us.
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I want to Cancel my order what do I do?
Under the distance selling regulations you have the right to cancel your order for any item purchased on this website. Cancellation must be made within 7 days from receipt of goods and starting the day AFTER your goods are received. You must inform us in writing of your intention to cancel. Cancellations made outside of this time period will not be accepted.
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Do you have a Customer Loyalty Scheme?
Yes - If you spend over £50 in a month you get 5% off your next order. 7.5% if you spend over £100 and 10% if you spend over £200
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I have a question relating to magic and/or paganism - can you help?
Yes - We're always happy to hear from our customers, and will help where possible. Simply e-mail us your question and we'll get back to you as soon as we can - alternatively you can join our discussion forum at www.pagan-magic.co.uk/forum
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Can I contact Customer Services by Phone?
As we are a small family run business we are simply not able to offer telephone support, however we do have a 24 hour automated customer support line available on 0845 2302363. All enquiries will be answered by e-mail within 24 hours Mon-Fri. We also provide a Secure Contact Form to make it easy for our customers to get in touch with us.
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I'm having problems with the Shopping Cart
If you're experiencing problems with our website that have not been encountered before, it's likely that you have a corrupted cookie.
The easiest way to clear cookies is to remove them from the PC rather than the browser.
Follow these simple steps to clear your cookies:
1. Open your Internet Explorer browser by clicking on the blue 'e'
2. Click 'Tools' located at the top of the browser and select 'Internet
Options'
3. Click 'Delete Cookies'
4. Click 'OK' and 'OK' again
These steps should work for most Browser types.
To clear cookies for Macintosh using Internet Explorer, follow the steps
below:
1. Click 'Explorer' or 'Edit' at the top of the screen
2. Select 'Preferences'
3. Under Web Browser preferences find 'ADVANCED' and click on it
4. Click 'Empty Now' on the right
5. Click 'OK'
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What do I get for recommending a friend to Pagan Magic?
If you enjoy shopping with Pagan Magic why not tell a friend - simply ask them to quote your name when they place their first order and we will send you both a free gift.
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